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ONS Web Solutions

Frequently Asked Questions

Q

What engagement models do you offer?

We offer three engagement models to suit different project types and working styles:

Not sure which model is right for you? Schedule a call and we’ll recommend the best fit based
on your project and goals.

Q

Can I hire a single developer rather than a full team?

Yes — absolutely. You don’t need to hire a full team to work with us. We regularly place individual developers, designers, and specialists with agencies and IT businesses that need one specific person for a defined role. Visit our Hire a Developer page to see the roles available and how the process works. If you prefer a platform-managed contract, you can also hire directly via our Upwork profile.

Q

Can I build a complete offshore team rather than hiring one person?

Yes. If you need a coordinated, multi-discipline team — combining developers, designers, and QA engineers under a single engagement — we can assemble that for you. Your offshore team works exclusively on your product, fully embedded in your tools and workflow, operating as your own offshore development department. Visit our Dedicated Offshore Team page for a full overview of how this works and who it suits.

Q

How do I get started?

Share your requirements with us — the role or team composition, skills needed, project type, and timeline. We’ll schedule a short consultation to understand your goals and recommend the right engagement model. From there, we introduce you to the right professional or team as soon as your requirements are confirmed — often within the same day — and handle onboarding so everything slots into your workflow from day one.

Q

What roles can you provide?

Our team covers the full digital stack. Available roles include:

If you need a role not listed here, get in touch — we’ll let you know if we can accommodate it.

Q

How do you ensure the quality of your professionals?

Every professional on our team goes through a thorough internal screening process before being made available to clients. We assess technical skills, communication ability, and professional work ethic. Our team also undertakes regular training to stay current with the latest technologies and frameworks — so the person you work with is always up to date, not just experienced.

Q

Can I run a pilot project before committing to a longer engagement?

Absolutely. We welcome pilot projects and encourage them for clients who want to experience our work first-hand before committing to a longer engagement. A pilot is a low-risk way to assess our quality, communication, and fit with your team. We treat every pilot with the same commitment as a full engagement — there’s no reduced effort because the project is smaller. A pilot can run under any of our three engagement models depending on what suits your project best.

Q

Will there be a Project Manager overseeing the work?

Yes. Every engagement includes a dedicated Project Manager who takes ownership of delivery — coordinating resources, maintaining clear communication with your team, tracking timelines, and ensuring deliverables meet the agreed standard. You always have a single, consistent point of contact who understands both the technical and business sides of your project.

Q

What if I’m not satisfied with a team member?

Your satisfaction is non-negotiable. If a team member isn’t meeting your expectations, raise it with your Project Manager straight away. We’ll address the issue promptly — and if a replacement is the right call, we’ll make it happen without delay. In cases that require it, our CEO, Deepak Khanna, steps in personally to ensure the matter is resolved. We don’t hide behind processes when things need fixing.

Q

Can I scale my team up or down during a project?

Yes — and this is one of the core advantages of working with us. Whether you start with one developer and need to grow into a full team, or you need to reduce hours during a quieter phase, we adjust quickly. There’s no lengthy process or delay — we scale with you as your project evolves. This applies whether you’re on a Dedicated Resource, Pay Per Hour, or Pay Per Project engagement.

Q

Do you sign NDAs?

Yes, always. We sign Non-Disclosure Agreements as standard before any project details are shared. Your intellectual property, codebase, business logic, and client data remain completely confidential. For agencies white-labelling our work, we operate entirely under your direction and have no contact with your end clients unless you specifically request it.

Q

What time zone does your team work in, and how does communication work?

Our team is based in India (IST — UTC+5:30). We regularly work with clients across the UK, US, Europe, and Australia, and we structure working hours to ensure meaningful overlap with your business day. We adapt to your preferred tools — Slack, Teams, email, video calls — and provide regular updates so you’re never left wondering where things stand.

Q

Is this service suitable for agencies that want to white-label your team?

Yes — and many of our longest-standing clients are agencies who present our team’s work as their own. We operate discreetly, communicate under your direction, and have no issue with white-label arrangements. If this is how you’d like to work, let us know at the outset and we’ll structure the engagement accordingly. Both the Dedicated Resource and Dedicated Offshore Team models work well for white-label arrangements.

Q

Can I engage you through Upwork?

Yes. Our verified Upwork agency profile is available for agencies and IT businesses who prefer to engage us through a trusted platform. The Pay Per Hour and Pay Per Project models are both available via Upwork — as hourly contracts or fixed-price projects — with the added security of Upwork’s payment protection, escrow, and publicly visible review history. The quality and the team are exactly the same; Upwork simply adds a platform layer for those who prefer it.

View Our Upwork Profile

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Ready to Build Your ?

Tell us the team composition, skills, and timeline you need — and we’ll put the right people in front of you as soon as possible. Start small, scale fast, and build something that lasts.